Returns Policy

We want you to be able to shop with confidence and hope that you are always happy with your purchase. If you do experience an issue however, please read the below for information on how to arrange a replacement or return.

Returns Period

Products can be returned unopened up to 14 days after you receive them for a full refund. For hygiene reasons, it is important that a product is unopened in it’s original sealed condition to be eligible for a return.

If you discover that a product is faulty, even after opening please follow the steps below to contact us and we will be happy to help.

How to return a product

Please use the contact page to start the returns process. It is important that we know when we are expecting to receive a return in order to quickly organise a replacement or refund.

Returns can be sent to:

Soul Beauty Returns

185 Station Road

Balsall Common



It is recommended that a traceable postage service is used. Return postage costs are to be covered by the buyer. These costs may be reimbursed on a case-by-case basis if the product is faulty.

Don’t forget to include your order number or email address that you used to place the order when posting a return.


Refunds will be processed within 14 days of receiving goods (although this is usually much quicker).